CODE RED FAQs
What is CodeRED and why is it important to me?
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.
When will CodeRED be used?
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.
Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.
Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
The CodeRED database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. The home page of the City of Mendota website, www.mendota.il.us, has a link to the CodeRED Community Notification Enrollment page where you can register online. If you can not register online, you can call the Mendota Police Department at (815) 539-9331 and speak with one of our communications specialists to complete your registration over the telephone.
I have a business located outside of Mendota. Can I arrange to have CodeRED contact my business?
Yes. Fill out the CodeRED registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.
What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
Is my personal information protected?
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.
How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.
What should I do if I receive a CodeRED message?
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.
I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.
Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.
What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect.
What circumstances might prevent a message from being delivered to me?
- If your contact information has changed and you have not registered your new information.
- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
- If you have a privacy manager on your main phone and you did not register an alternate phone number.
The Mendota Police Department will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
Emergency Communications Network, LLC (ECN) values your privacy. The information we collect while you visit our website is designed to assist ECN
in serving you when notifying you in case of an emergency. The data that you input onto ECN web pages is kept in ECN custody. It is kept confidential
and we take reasonable and appropriate steps to protect the information that you share with us from unauthorized access or disclosure. We do not
intentionally collect Personal Information from anyone we know to be under 13 years of age.
Your information may display on an authorized CodeRED user’s screen describing the disposition of calls sent to you through the normal use of the
CodeRED system. This information will continue to remain in ECN custody and will not be released unless compelled to do so by a court of competent
ECN Web sites and ECN operational service providers collect and use your personal information to operate ECN Web sites and deliver the services you
have requested only. ECN does not sell, rent or lease this information to third parties.
ECN welcomes your comments regarding this Statement of Privacy or other services ECN provides. If you have any questions, please contact ECN by
telephone, e-mail, or postal mail.
ECN does not sell, rent or lease its customer lists to third parties.
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